24/7 support with a personal touch at 21Digital
At 21Digital, we’re not just about delivering cutting-edge digital solutions; we’re passionate about offering unparalleled support. We pride ourselves on a personal touch that’s often missing in the digital world. Unlike many companies that rely on faceless online ticket systems, we ensure that you always have direct contact with our dedicated team.
Personalised support for peace of mind
Our expert team is available Monday through Friday and is ready to assist with any concerns, questions, or queries you might have. But that’s not all—we also offer 24/7 monitoring through our web hosting provider. This means that any server-related downtime is addressed immediately, and your website stays up and running without disruption.
Expert Guidance and technical support
We cover a wide range of areas to keep your digital presence in top shape. From managing security updates and patches to installing SSL certificates for secure connections, we’ve got it all covered. We also handle domain configuration and DNS setup for a hassle free hosting setup that you can rely on. In the event of any issues, we can quickly restore your site from backups, manage IP addresses, and maintain any custom scripts or plugins installed by us.
Our support doesn’t stop at the technical aspects either! We can also assist with email, making sure your communication tools are set up and functioning perfectly. If there’s ever a compromise in your website’s security, we’re on hand to address it swiftly and efficiently, minimising any potential impact on your business.
Real people, real support, anytime
We also offer basic fix support and technical advice on using your WordPress content management system (CMS), WooCommerce or Magento eCommerce solution, helping you make the most of your digital tools. Whether troubleshooting a simple issue or offering guidance on best practices, our team is dedicated to providing the support you need when you need it.
Our goal is to provide you with complete peace of mind, knowing that your website is in good hands. Whether it’s a technical glitch or a security concern, our team is on standby to offer swift and practical solutions. We’re not just here to fix problems; we’re here to ensure you have a smooth and successful digital experience.
21Digital is a multi-award-winning agency specialising in lead generation and e-commerce. Our services span web design, web development, SEO, Google Ads, digital consultancy, social media marketing and email marketing. If you’re looking for a team that combines technical expertise with personalised support, look no further. Get in touch with us today to see how we can help your business thrive!
