By understanding customer behaviour, we maximise your profit from web traffic
Our Conversion Rate Optimisation services use metrics and data to get a deeper understanding of how users interact with your site, helping us to convert casual visitors into loyal customers.
It’s the perfect complement to our SEO and PPC campaigns. These are both brilliant for driving traffic to your site, but that’s only the first step. Once your customers are ‘through the door’, our CRO strategies use specialist tools and tracking to analyse their behaviour and identify how your site could better meet their needs, helping you to maximise your revenue from incoming traffic.
We develop a tailored, ongoing CRO strategy which takes into account each part of your site and how it’s performing; identifying how, when, and why visitors convert, as well as identifying why they don’t. This ensures you receive the maximum return on investment from every customer interaction, while helping you to continually adapt your website according to evolving consumer needs.
Using sophisticated software tools, we can accurately track what users are doing on your site. This tracking allows us to see where they navigate during their visit, and what processes they use to finally convert. It also gives us insight into the reasons behind cart or contact form abandonment, and we can even use the data for other marketing and re-marketing strategies.
CRO can help us identify quick but useful ways to change a website for the better; for example, we can optimise user experience by improving the site interface without having to completely redesign it. At 21Digital we have an in-house team of designers and developers to implement these changes, but we’re also happy to work in partnership with your own IT team. It’s all up to you!
Innovation is crucial to any successful CRO strategy, and amongst the main ways we do this is through split testing. Split testing essentially involves creating two variations of the same webpage, and dividing incoming traffic equally between the two. Understanding which variation is better at converting customers allows us to pinpoint exactly how users engage with your site, helping us to maximise conversion rate. Split testing can be applied to pages like landing pages, banner adverts and web forms.
We keep you in the loop with regular online reports that demonstrate the performance and progress of our CRO strategy, so you can see the tangible results of our research as we build up a gradual pattern of visitors’ online behaviour.