About

We are authentic, straight talking and transparent
- we believe honesty is the best policy.

Based in Blackburn, Lancashire, Twentyone is an award-winning agency established in 2003 – making us one of the few agencies to have both youth and experience on our side.

Today, our comprehensive range of bespoke services spans the fields of Web Design, Web Development, SEO, Google Ads, Conversion Rate Optimisation, Digital Consultancy, Social Media Marketing and Email Marketing.

We don’t outsource anything, preferring to do everything in-house. This means that there are no gaps in our expertise, allowing us to have total confidence in the supreme quality of our services.

Every step of our process is dedicated to reinforcing what’s unique about your business, using your strengths to enhance your digital presence and bring you new levels of success.

Alongside our full suite of digital services, we use precise analytics and expert insight to deploy them strategically, putting your business in front of your desired target audience at exactly the right place and time.

Whether your business goals are sales targets, lead generation or greater social engagement, we’ve got the knowledge, energy and talent to make it happen.

The secret of our success? I’d say it’s the balance we strike between our creativity and our attention to detail.

Founders of 21Digital
Our Culture

Our Culture

We are authentic, straight talking, and transparent. Put simply, we believe honesty is the best policy.

With both youth and experience on our side, we take a proactive and flexible approach that’s centred on transparency and open communication. That means we listen, focus, react and tailor our approach to suit each of our clients. Throughout your project or campaign, you can count on us to keep you in the loop with your own dedicated account manager and regular monthly reporting.

We like to have fun as a team, but we’re also constantly striving to better ourselves and be the best we can. Keeping our skills all under one roof helps us to maintain a singular focus on achieving our shared goals for your business, whether that’s driving footflow to your shop floor, boosting your website conversions, or skyrocketing your online sales.

Our Process

Real tangible results are at the heart of everything we do.

Here at 21Digital, we don’t go in for quick fixes or short-term gains. Instead, we concentrate on coming up with creative solutions that bring you a measurable return on investment and long-term business growth. We do this through our unique methodology of Define, Design and Refine.

Define is the research stage, where we’ll start by getting a feel for your business and your market, identifying your specific commercial objectives and using them to set clear goals and KPIs. We’ll then use this to form a solid rationale for the design stage, as we craft a bespoke campaign that’s precisely tailored to your business. Finally, we’ll continually refine your campaign by adapting it to the latest industry trends, ensuring that it’s always delivering the very best results for maximum ROI.

Define. Design. Refine

Our Team

Sam Fletcher

Managing Director

Michael Cain

Technical Director

Steven Taylor

Steven Taylor

Head of Creative

Ashley Chaplin

SEO Manager

Jack Stocker

Content Writer

Annmarie Whatmough

Senior Account Manager

Uzair Shafique

PPC Executive

Lucy Walker

Designer

Lee Foley

Web Developer

Karl Chelton

Junior Web Developer

Our Clients

We specialise in Home & Garden, Automotive and Retail clients, spending the last 16 years getting a deep understanding of how customers engage and interact with clients in these sectors.

We take time to understand our clients’ businesses, their products and services, and the journey their customers take from awareness to becoming a loyal retained customer.

  • Lancashire Tea
  • Savoy Timber
  • Kitchen Design Centre
  • Recyling Lives
  • CoolKit
  • Haute Dolci

What Our Clients Say

Interested In Working With 21Digital?

Technologies We Work With
  • Magento
    Magento
  • WordPress
    WordPress
  • WooCommerce
    WooCommerce
  • OpenCart
    OpenCart
  • MailChimp
    MailChimp
  • Google Ads
    Google Ads